Employees at Credit Suisse, my old outfit, can now ask Amazon's Alexa some basic compliance questions. The bank hopes the technology can reduce the calls coming into the call center by as much as 50 percent.
"You ask it questions and it spits out the appropriate regulation, rather than going to a manual or a website," Chin said. "It's been really good for simple questions." Chin said although technology has allowed Credit Suisse to cut back and middle office staff, headcount has remained flat because the bank has hired a large number of programmers.